Author Topic: Decision making on ESA claims-DWP Research report.  (Read 629 times)


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This report presents findings from research commissioned to explore ‘borderline’ Employment and Support Allowance (ESA) claims. A minority of ESA cases are more complex to assess. This can occur, for example, where there is contradictory evidence, or where paperwork is poorly completed. This report focuses intentionally on the types of cases where these complexities arise, how DMs deal with them, and how support for DMs could be improved to result in a better assessment process. In considering these issues, the report focuses on areas of the process where there is scope for improvement.

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