Ouch Too

Forum => Welfare Rights => Topic started by: Tesla on 24 May 2014 09:53PM

Title: Customer Compliance Interview (Help)
Post by: Tesla on 24 May 2014 09:53PM
Hi everyone

I just received a Customer Compliance Office Interview letter today. I done quite a lot of Googling about it, which for the most part was quite worrying. However I couldn't find anyone that had (roughly) the same circumstances as me.

The letter read : This interview has been arranged because your circumstances may have changed and we need to ensure your payments are correct.

When you claimed benefit you agreed to tell us immediately if the circumstances relating to your benefit entitlement changed.


I live by myself in a one bedroom flat, I am in the ESA Support group and also receive DLA. To my knowledge there have been no changes to my circumstances at all.

I'm worried about this as I see everyone else is. I hear some people are getting these at random for nothing more than a spot check, but others are receiving them for more stressful matters like fraud suspicion.

Has anyone had one of these and even roughly match my circumstances? I'm just looking for some peace of mind before the interview.

Thanks in advance.
Title: Re: Customer Compliance Interview (Help)
Post by: devine63 on 25 May 2014 01:48AM
Hi Tesla

I am sorry I can't offer any help on this - not within my experience.  However I just wanted to say  >bighugs< and I am sure an Oucher with more experience of this will come along shortly.

regards, Deb
Title: Re: Customer Compliance Interview (Help)
Post by: KizzyKazaer on 25 May 2014 07:40AM
Welcome to OuchToo, Tesla - regarding others' experiences of Customer Compliance, you might find this earlier thread useful:

http://ouchtoo.org/index.php?topic=7162.0
Title: Re: Customer Compliance Interview (Help)
Post by: Tesla on 25 May 2014 10:30AM
Thanks for the help guys. As I'm not doing anything wrong, I'm leaning towards it being a routine check. I'm a bit calmer now, the appointment is at the beginning of June, so I'll update this thread with my results then.
Title: Re: Customer Compliance Interview (Help)
Post by: Sunshine Meadows on 25 May 2014 05:13PM
Tesla,

Welcome to Ouch Too - I like your avatar it goes with your name.

On other threads we talk about Brown Envelope Syndrome, Brown Envelopes of Doom etc, they are ways of describing letters from the DWP and it relates to the way people feel about the likelihood of bad news. The Con Dems dont seem to give a  >bleep< that they have greatly contributed to so many disabled people living in fear because of their policies and rhetoric

Quote
I'm leaning towards it being a routine check.

 >thumbsup< it is worth remembering that the fraud level for ESA is very low and so routine checks will take into account that most people are genuine and honest.
Title: Re: Customer Compliance Interview (Help)
Post by: feehutch on 25 May 2014 08:31PM
Hello
I just wanted to say the same as the others and welcome of course  :-)
I've not been here long myself but already find it a really safe place to chat, offload and laugh.
Title: Re: Customer Compliance Interview (Help)
Post by: Tesla on 26 May 2014 10:58AM
Thanks for making me feel welcome guys, really appreciate it.

I've been sick for about 10 years now and for some reason I've never turned to a forum until now.

Great to see such a nice place for us all.
Title: Re: Customer Compliance Interview (Help)
Post by: KizzyKazaer on 26 May 2014 12:23PM
Hope to see you round on other threads too when you feel like it  >thumbsup<
Title: Re: Customer Compliance Interview (Help)
Post by: NeuralgicNeurotic on 26 May 2014 01:17PM
Just wanted to say 'hi there' Tesla, and best of luck with the interview.  >hugs<
Title: Re: Customer Compliance Interview (Help)
Post by: seegee on 26 May 2014 04:26PM
Hello Tesla.  Hope the interview turns out to be a random check, which seems probable as nothing has changed. 
Also hope to see you on other threads here soon. 
There's a "getting to know you" place http://ouchtoo.org/index.php?topic=978.0 , some funny threads in the café as well as some serious stuff in different parts of the board.   >welcome<
Title: Re: Customer Compliance Interview (Help)
Post by: AccessOfficer on 26 May 2014 08:41PM
Hi Tesla,
Welcome.
Best wishes
AO
Title: Re: Customer Compliance Interview (Help)
Post by: Tesla on 02 Jun 2014 05:05PM
Hey guys

Been climbing the walls and getting very stressed since receiving that letter. Initially I didn't want to call them incase they worried me further but today I couldn't take it anymore and rang them up.

The woman on the phone sounded nice enough. I asked what the interview was for/about and she just told me it's to ensure I'm getting the right benefits and to make sure my circumstances haven't changed without them knowing. Basically what it says on the letter, but I like hearing things from a person directly.

It's gave me slight peace of mind. Mainly because she didn't say anything about any malicious busy body making a call or anything. Would they tell me that over the phone though? Surely they would if I asked?

Title: Re: Customer Compliance Interview (Help)
Post by: KizzyKazaer on 03 Jun 2014 04:48PM
Hi again Tesla, sorry for delay in reply.

Good on you for calling the DWP for some clarification on this - in answer to your question about would they tell you over the phone if anyone had made a malicious fraud report, I'm afraid I'm not entirely sure what DWP 'internal practice' is on this, especially at this particular stage with you not even having had the interview yet.  Best to keep an open mind!  You might be able to find out more from the Customer Compliance officer him/herself at the actual meet...

Please do let us know how you get on!
Title: Re: Customer Compliance Interview (Help)
Post by: Tesla on 05 Jun 2014 02:35PM
Had my interview this morning.

Turns out it was a malicious allegation. Someone who clearly had it in for me without knowing the ins and outs of how this works. They were reporting pretty much ALL of my activities, none of which were actually fraudulent. The truth prevailed, I cleared my name and it seems like it was dismissed. The interviewer said she had to submit my statement to the team and told me not to worry about it. So I assume that'll be the end of it..?

It wasn't hard to piece it together. From the main points and ludicrousness of the allegation to the time it was submitted, I know who it was.

Still, an unnecessary shock to the system and will probably take some time to recover from. At least I came out on top, if you can call it that.

If anything else happens, I'll update the thread.

Thanks for all your support.
Title: Re: Customer Compliance Interview (Help)
Post by: KizzyKazaer on 05 Jun 2014 04:09PM
Quote
It wasn't hard to piece it together. From the main points and ludicrousness of the allegation to the time it was submitted, I know who it was.

Sorry to read that there's such a pathetic little turd of a person in your life, Tesla - misfounded resentment and jealousy, probably.  Now that this interview is done with, the DWP will be able to 'officially' write off any fraud allegations attached to your claim.  There should be a penalty for the false reporter, like the equivalent of 'wasting police time'.  Or, if you know where they live.... no, I'd better not say more  >whistle<  >devil<

Quote
At least I came out on top, if you can call it that.

 >thumbsup<
Title: Re: Customer Compliance Interview (Help)
Post by: NeuralgicNeurotic on 05 Jun 2014 07:54PM
Tesla, that's horrible!  >hugs<

I'm so glad that you were able to clear your name.

What a nasty little waste of space that person is.  >angry<
Title: Re: Customer Compliance Interview (Help)
Post by: auntieCtheM on 05 Jun 2014 10:29PM
Unfortunately there are some pretty pathetic people around.  I'm glad that you were able to clear this up so quickly.   >hugs<
Title: Re: Customer Compliance Interview (Help)
Post by: Becca7 on 05 Jun 2014 10:58PM
Tesla, what a horrible thing to happen! I'm so glad you could sort it out and maintain your temper enough to do so well. I would have looked something like our angry icon  >angry< And struggled to say anything helpful at all.

So well done!  >thumbsup<
Title: Re: Customer Compliance Interview (Help)
Post by: devine63 on 05 Jun 2014 11:40PM
It's great that you were able to sort it out.  How sad that the person has so little to do with their time that they felt they had to do this!
regards, Deb
Title: Re: Customer Compliance Interview (Help)
Post by: Tesla on 06 Jun 2014 11:42AM
Thanks again for the support guys. I'm still having a little bit of difficulty processing the whole thing mentally.

It's still gonna be a hectic wait for the inevitable letter in the post telling me if they're going to take further action or not.

But yeah, I'm quite an outspoken person and a lot of people (who are now part of my past) couldn't handle the 'no bullsh*t' approach I take on life, thus resulting in this cloak-and-dagger attempt at revenge.

It's horrible, but that's the world we live in. Personally I blame the internet for turning a lot of people into cowards. Hiding behind screens instead of sorting their problems out properly.

Sorry, rant over!
Title: Re: Customer Compliance Interview (Help)
Post by: feehutch on 06 Jun 2014 11:52AM
I agree with Kizzy, there should be some sort of consequence for those that make malicious reports.  I am glad you have been able to clear your name but yes, still a big shock and upset for you to deal with x
Title: Re: Customer Compliance Interview (Help)
Post by: oldtone27 on 06 Jun 2014 12:35PM
I guess the problem is determining which reports are malicious and which simply mistaken. I doubt the authorities would operate penalties as the threat of these would deter any reports.

Mind you I do wonder about the mentality of people making such reports unless it is a very clear abuse of the system. Most people would not have enough reliable information to make a judgement.

As others have said I suspect jealously is a prime motive. Many people do not like the idea of someone getting something for nothing, conveniently forgetting the disability or other hardship necessitating the benefit.
Title: Re: Customer Compliance Interview (Help)
Post by: Sunshine Meadows on 07 Jun 2014 11:33AM
Telsa,

How awful >yikes< >steam<.
It is a good think poor morals and a nasty outlook towards fellow human beings is not counted as a disability or else the person who reported you would be able to claim the higher rate of  >bleep< benefit.

Thank you for letting us know how it went and that the person who interviewed you was okay. I hope the letter confirmed things are okay arrives very soon.

Oldtone,

I see what you mean. The weird thing is there can be people who are blatantly cheating the system but dont get reported because the people around them dont feel it would be right to do so.

 >confusedgif<
Title: Re: Customer Compliance Interview (Help)
Post by: Becca7 on 07 Jun 2014 01:52PM
Or they have reported them but they have been able to continue claiming.

My experience of fraud is people are extremely clever and know exactly what they are doing, their 'job' is the fraud. Maybe one day they will slip up but I doubt it. Too clever and too much to gain.

I've also experienced being reported, several times.

It is very very difficult thing.
Title: Re: Customer Compliance Interview (Help)
Post by: Tesla on 07 Jun 2014 05:29PM
Or they have reported them but they have been able to continue claiming.

My experience of fraud is people are extremely clever and know exactly what they are doing, their 'job' is the fraud. Maybe one day they will slip up but I doubt it. Too clever and too much to gain.

I've also experienced being reported, several times.

It is very very difficult thing.

Becca, what happened after the interview? Did you receive a letter in the post about wether or not they were going to take further action? If so, can you remember how long it took to receive?
Title: Re: Customer Compliance Interview (Help)
Post by: Becca7 on 07 Jun 2014 07:37PM
Tesla,

Sorry I had meant to include that earlier.

I think it took about a week or two, it was a long time ago though so it may not work the same way now. Though they did say they would write to you didn't they? From what I remember dwp usually advise upto four weeks to get notification.

Having said that you may need to chase them.

Sorry for any stress I caused you I should have mentioned my experience earlier.
Title: Re: Customer Compliance Interview (Help)
Post by: Tesla on 08 Jun 2014 11:29AM
Tesla,

Sorry I had meant to include that earlier.

I think it took about a week or two, it was a long time ago though so it may not work the same way now. Though they did say they would write to you didn't they? From what I remember dwp usually advise upto four weeks to get notification.

Having said that you may need to chase them.

Sorry for any stress I caused you I should have mentioned my experience earlier.

Oh no, you didn't cause me any stress! Thanks for the info, hopefully I get it soon so I can put all this behind me.
Title: Re: Customer Compliance Interview (Help)
Post by: Becca7 on 08 Jun 2014 03:56PM
Thankyou for saying that. I hope it arrives soon!!
Title: Re: Customer Compliance Interview (Help)
Post by: Fiz on 08 Jun 2014 09:45PM
People have a warped idea of benefits often. My sister warned me about a facebook status I'd made years ago where I'd said I'd had lunch at a cafe with a friend and she warned me someone would report me to benefits. I said my friend had paid for the lunch (sandwich a cup of tea) and she said I should have put in my status, with thanks to my friend for paying to make it clear. My sister obviously felt that having lunch out was a crime and worthy of reporting! She is in complete ignorance.

I've been reported by neighbours for various things. Being under housed when I was a temporary tenant, turns out the neighbours thought my son was my daughter's boyfriend so they'd be in the same room. Had an inspector come and root through bedrooms to sort that out. Then had the RSPCA come and look at my hens who were in a 'tiny' cage, 6 hens in an eglu cube with extension which is built for more hens than that. I assume the neighbour that reported that had no idea how much space hens need. Or it was malicious. Not sure which.

Glad that's over for you tesla. The good news is, the fact that a malicious/unfounded allegation has been made against you that has been proved to be unfounded goes on your record and any further allegations are taken with a smidgen of salt and taken less seriously. They are well used to malicious allegations.
Title: Re: Customer Compliance Interview (Help)
Post by: Mabelcat on 08 Jun 2014 10:47PM
A 'trying' neighbour threatened to report me for working.  She was very put out when I explained that I actually have a job and don't receive benefits.  She and her mother specialize in reporting people to the council.  It's really annoying.  She reported me for letting a branch overhang her garden.  I see her most days and she said nothing to me.
Title: Re: Customer Compliance Interview (Help)
Post by: devine63 on 09 Jun 2014 01:05AM
Hi Mabel

I wonder how she would feel if someone just happened to report her for something ...
regards, Deb
Title: Re: Customer Compliance Interview (Help)
Post by: Mabelcat on 09 Jun 2014 09:56PM
Hi Mabel

I wonder how she would feel if someone just happened to report her for something ...
regards, Deb

Don't tempt me!
Title: Re: Customer Compliance Interview (Help)
Post by: Tesla on 24 Jun 2014 09:07PM
Still haven't had any form of word back from these people at all. Thought I would've had some letter through the door by now or something.
Title: Re: Customer Compliance Interview (Help)
Post by: Becca7 on 24 Jun 2014 09:26PM
Hopefully you will get one soon and it isn't one of those things they don't bother to notify you about anymore to save on costs.

The last time I renewed my ESA I got nothing from DWP at all. I didn't even get my uprate letter in February, when contacted they said there was no point as nothing had changed and everything was fine! Very annoying. So if you don't hear something within the  next week or so, give them 28 days (I know it's a long time for you to wait!) and then contact them and ask.
Title: Re: Customer Compliance Interview (Help)
Post by: Tesla on 25 Jun 2014 12:12PM
Thanks Becca, that's what I'll do!
Title: Re: Customer Compliance Interview (Help)
Post by: Tesla on 13 Sep 2014 01:06AM
Just dropping in guys for a (non)update.

I chose not to chase these people up as the stress was (and still is) worsening my condition and frankly, I never want to speak to them again. My benefit hasn't changed so from the time that has passed I can assume my statement was taken on board and the whole crap was scrapped.
Title: Re: Customer Compliance Interview (Help)
Post by: Sunshine Meadows on 13 Sep 2014 10:49AM
Good to see you dropping by Tesla.

Quote
so from the time that has passed I can assume my statement was taken on board and the whole crap was scrapped.

 >thumbsup<
Title: Re: Customer Compliance Interview (Help)
Post by: KizzyKazaer on 13 Sep 2014 11:30AM
I seem to recall from my own CC home visit back in 2007 that 'no news was good news', too  >thumbsup<