Author Topic: Income Support - how to claim  (Read 5269 times)

KizzyKazaer

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Income Support - how to claim
« on: 10 Feb 2012 06:53PM »
http://www.direct.gov.uk/en/MoneyTaxAndBenefits/BenefitsTaxCreditsAndOtherSupport/On_a_low_income/DG_185670

How to claim Income Support

You can claim Income Support by telephone, textphone or by downloading a claim form.

Claiming by telephone or textphone

If you claim by telephone or textphone an adviser at the contact centre will go though the application with you and fill in the form. You will not have to fill in any forms yourself.

Lines are open Monday to Friday, from 8.00 am to 6.00 pm.

Telephone: 0800 055 6688

Textphone: 0800 023 4888

(You can also make your claim in Welsh - Telephone: 0800 012 1888)

During the call Jobcentre Plus will ask you to provide information including:

 - your National Insurance number
 - your bank account details
 - details about your rent or mortgage
 - details of your past or present employer
 - details of other income and savings

Call charges

Calls to 0800 numbers are free from BT landlines and some mobile phone operators, but you may have to pay if you:

 - use another phone company
 - use a mobile phone (except O2, Orange, Vodafone, T-Mobile, Virgin Media and Tesco Mobile)
 - are calling from abroad

Calls from mobile phones can cost up to 40p a minute, so check the cost of the calls with your service provider.

Downloading a claim form

For clickable links to the claim form, see link at top of this post.
« Last Edit: 05 Sep 2012 02:01PM by SunshineMeadows »

One Girl and her Big Dog

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Re: Income Support - how to claim
« Reply #1 on: 12 Feb 2013 08:04PM »
am I right in thinking that if you are refused ESA you can claim IS?  Thanks, 1G

KizzyKazaer

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Re: Income Support - how to claim
« Reply #2 on: 12 Feb 2013 08:30PM »
Hi 1G - unfortunately not if your only 'basis for a claim' is being incapable of work - Income Support for that purpose has been replaced by income-related ESA for new claims (and is continuing to be replaced by same as existing IB claims are re-assessed for ESA.)  If you have other grounds to be unavailable for work  (mainly, being a carer or a single parent to at least one child under 16, and working for less than 16 hours per week, if at all) then you can claim IS.  There are some other circumstances where IS are payable, but they are uncommon, eg being under 21 and in full-time education while estranged from parents, or a refugee learning English.

If refused ESA and you decide to appeal, you can claim 'basic rate' ESA while awaiting the appeal to be heard, or you can claim Jobseekers' Allowance (JSA) - but obviously the latter requires you to be available for just about any type of work.  Hope that helps!

>edited to add<
« Last Edit: 12 Feb 2013 08:33PM by KizzyKazaer »

One Girl and her Big Dog

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Re: Income Support - how to claim
« Reply #3 on: 25 Feb 2013 02:55PM »
can you still get basic rate ESA while waiting for appeal?  Or has that now been removed?  there seems to be a lot of confusion, with people saying on facebook, that if you appeal you get nowt while waiting.

Also, if you are appealing being placed in WRAG (having been transfered from IB) do you get the WRAG rate or just basic rate if you appeal the decision not to put you in support group.

Thank you
1G

Hurtyback

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Re: Income Support - how to claim
« Reply #4 on: 25 Feb 2013 04:41PM »
can you still get basic rate ESA while waiting for appeal?  Or has that now been removed?  there seems to be a lot of confusion, with people saying on facebook, that if you appeal you get nowt while waiting.

Also, if you are appealing being placed in WRAG (having been transfered from IB) do you get the WRAG rate or just basic rate if you appeal the decision not to put you in support group.

Thank you
1G

Yes, the at the moment assessmment rate ESA is paid once an appeal has been submitted ('fitnotes' must be sent in too). The WRAG component is paid to those who have been placed in the WRAG and appealing for Support Group. These people have to undertake Work Focussed Interviews while awaiting the appeal decision.
 
The 365 day limitation applies to those on contriibutary ESA, even if the appeal takes longer than this.